FAQs

Frequently Asked Questions

General

  • How can I contact www.faye.in? Where can I provide feedback about your site?

You can either call us on 9972380048 (9:00 am to 9:00 pm) and speak with our customer service representative or write to us at support@faye.in about faye.in or your order. To provide feedback on our website and services you may also use the form in contact us page.

  • Do I need to register to be able to shop at faye.in?

No, you need not register to shop at faye.in. However, if you register you could avail the benefits of better service, quicker checkout and a host of special privileges and we strongly recommend registering.

  • What are the benefits for registration?

As a registered member you enjoy the following benefits:

  • Express Checkout - Sign in and proceed to checkout for quick ordering.
  • Order History - Review the details of your Order history and status.
  • Address Book - Create and save addresses for faster check out.
  • Exclusive offers and Discounts.
  • What if I have forgotten my Password?

We can help you retrieve your password if you go to forgot your password page, and enter your email ID registered with us. We will email instructions to reset your password to the email ID provided.

  • How do I change my password?

You can change your password in the My account section

  • Is email address mandatory when registering?

Yes. Your email ID is the same as your username/login ID, and is therefore required when you create an account on faye.in

  • How can I change my email address? Can I change the email id I used for registration?

You cannot modify your e-mail address, since your email address is your user Id. You may register a new account with us  if there is a change in email id.

  • Do you offer Gift Wrapping Services?

Faye offers Gift Wrapping services for Rs 30/-

Products in your order will be wrapped with tissue paper and a Faye logo sticker and then packed into gift boxes which will be wrapped in a colourful gift wrapping paper. Name of the sender will be mentioned in the gift message card. Price tag will be removed or price blocked out.

Product related

  • What type of products do you sell on-line?

We specialize in dresses for little girls from 6 Months to 10 Years. You will find smart casuals to semi formals and occasion wear in our on-line store. You will find few styles for kids upto the age group of 16 years. We also offer matching hair accessories and booties.

  • How do I understand which size will fit my child? Do you have a size chart?

We have provided a size chart of Faye dresses on our site. You can also access it from product details page during shopping. Please also refer to Find the right fit guideline included in the size chart.

  • What happens if an item I have ordered is out of stock?

If the item is out of stock when you are trying to add it to your shopping bag, you will be informed immediately and the item won’t get added to the shopping bag.

If an item goes out of stock after you have placed your order and received an order-confirmation, then we will put in our best effort to fulfill the order. In the event that we are unable to do so, or if it is likely to take longer than 7 days to ship, we will inform you about the delay, cancel the ordered item and refund the amount.

  • Are the prices mentioned inclusive of Taxes?

Yes, the prices are inclusive of GST as applicable.

Payment

  • What are the payment options available to me?

(A) We have tied up with payment gateway provider RAZORPAY to make online payments easy & secure for you. By selecting Razorpay during checkout, you can make the payment through the following options:

  • Credit cards
  • Net banking
  • Debit cards
  • UPI

Cheque/e-Transfer:You may deposit the Cheque/DD at your nearest HDFC ATM. Please make the cheque/DD in favour of ‘Tuibinz Trading India Pvt Ltd' HDFC A/C No: '50200005634755’. You can also e-transfer/NEFT the money from your Bank account directly. Please send us an email at support@faye.in with the order id once the transfer is completed. Cash deposits are not accepted.

Our bank details, as below.

Bank: HDFC Bank Ltd
A/c Name: Tuibinz Trading India Pvt Ltd
Current A/c No: 50200005634755
Branch: Basaveshwarnagar, Bangalore 
NEFT/IFSC code : HDFC0000361

(C) Cash On Delivery (COD) option is available to selected PIN codes. You may check the availability of COD option at the Product details page or at the Check out Page.  

 

  • When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?

Yes, an amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered items.

  • I am concerned about the security aspects related to typing out my credit card number online.

Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to secure payment gateway. Payment gateway exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details on our website.

  • Do you have Cash on Delivery option?

Yes, currently we offer cash on delivery facility. to selected PIN codes. You may check the availability of COD option at the Product details page or at the Check out Page. Rs 150 is charged for COD orders.

Shipment & Tracking

  • Where do you deliver? Or do you deliver to my city?

We currently deliver to most of the cities and towns across India.

  • What is your shipping policy?

a) Please refer our Shipping Policy for details.

  • I live outside India, can I order for a delivery in India?

Yes, you need to provide an Indian delivery address. 

  • Do you deliver outside of India? Do you have plans to deliver to out of India locations?

No we are sorry, but as of now we do not deliver to out of India locations.

  • What if my order arrives damaged?

If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us immediately after receiving the package. We have a 10 days return / exchange policy. For details please refer our Returns & Exchange policy.

  • I want to Change my delivery / shipping Address, How can I change it?

Yes, you can change your delivery / shipping address, only till such time that we have not billed and shipped your order. You would have to call customer care on 9972380048 (9:00 am to 9:00 pm) and request for address change.

  • What happens if I am out when you deliver?

Our shipping provider will leave a message and attempt again. We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided delivery address.

  • Does your product price include shipping charges?

Our product prices do not include shipping charges. However, they include product cost and any governmental levies on the product cost e.g. GST. The shipping charges is added to your order amount on the billing page, after you have indicated the recipient’s shipping address. Currently we offer free shipping for all orders above Rs 599/-

  • How do I Track my Order?

You can check your order status on our website in the My account section. You can also call us on 9972380048 (9:00 am to 9:00 pm) and speak with our customer service representative or write to us at support@faye.in

Return & Exchange

  • What is your return and replacement policy?

We offer a 10 day return and exchange policy. Please refer our returns & exchange policy for more details.

  • Who will pay charges for the return shipment?

In the event you return any item which is delivered to you incorrectly or in damaged/defective condition, Faye will bear the shipment charges for the return. For all other cases the customer has to pay the shipping charges.

  • In case I change my mind about the colour/ size picked up, can I have it exchanged?

Yes, you can exchange unused items. For details on please refer our returns & exchange policy.

  • Can I return & exchange my product bought online at your store in Bangalore?

Yes you can return items bought from faye.in at our stores in Bangalore for exchange within 10 days of delivery. Please contact our customer support team on 9972380048 (9:00 am to 9:00 pm) or write to us at support@faye.in to facilitate a smooth exchange at the stores. You need to provide the original invoice at the stores.

  • Can I cancel an order or an item?

Yes, you can cancel the order before it is shipped. To check the status of whether your order has been shipped or not, call customer care on 9972380048 (9:00 am to 9:00 pm) and request cancellation.