Returns & Exchange Policy

Faye is committed to ensuring your satisfaction with any product ordered from us.

If you do not like the product received, we shall be happy to replace or exchange the product.

In the unlikely event that any product you ordered from us is damaged or if merchandise delivered is different from what you had ordered, we will send you a replacement.

Please refer to below terms & conditions for returns and exchanges.Please contact Faye customer care at (080) 41224429 or e-mail us at support@faye.in mentioning your order reference number to request a return & exchange.

  • You need to return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, within 10 days from the date on which these goods are delivered. Send your item to address below.

    Faye, 373/A, 5th Main Road, 3rd Block, 3rd Stage, Basaveshwaranagar, Bangalore- 560079 Ph: 080-23238167

  • We shall process the exchange subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags, failing which exchange may not be possible. In case the merchandise is not treated as per the care instructions, then faye will not be liable for exchange of the same. Faye reserves the right to reject any return/exchange request if the product looks used.
  • Any returns/exchanges must be accompanied by the original sale invoice, which is shipped along with the products.
  • No Cash Refund.
  • In the event you return any item which is delivered to you incorrectly or in damaged/defective condition, the replaced item will be shipped to you at no additional shipping charge. For all other cases (including size, colour and look not as expected etc), customer has to bear additional to & fro shipping charges.

As a precaution, please ensure that the packaging has not been damaged or tampered with before you accept delivery from the courier service. If you believe that the merchandise is not in a good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our Customer Care at (080) 41224429 or e-mail us at support@faye.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 

Cancellation

You can cancel the order before it is shipped. To check the status of whether your order has been shipped or not and request cancellation, call customer care on (080) 41224429 (9:00 am to 9:00 pm).

Size Guide

Measurements in the size guide are in inches. Chest & Waist are body measurements. Use a measuring tape to take the measurements. If in case you are unable to locate a measuring tape immediately, use a string and run the string along a scale/ruler to find the measurements in inches!

Check under product description to know if a particular dress is below knee length (1.), Knee length (2.) or Tea length. Follow Find the right fit guidelines below to be certain you are ordering the right size.

1. Below the knee length dress

Size Age chest Waist Length
Shoulder to hem
 
6M 6-9 Mos 17” 16” 15”
9M 9-12 Mos 18” 17” 16”
1Y 1-2yrs 19” 18” 18”
2Y 2-3yrs 20” 19.5” 20”
3Y 3-4yrs 21.5” 20.5” 22”
4Y 4-5yrs 22” 21.5” 23”
5Y 5-6yrs 23” 22” 25.5”
6Y 6-7yrs 24” 22.5” 28”
7Y 7-8yrs 25” 23.5” 30”
8Y 8-9yrs 25.5” 24” 32”
9Y 9-10yrs 26” 24.5” 34”
10Y 10-11yrs 27” 25” 35”

2. Knee Length Dress

Size Age chest Waist Length
Shoulder to hem
 
6M 6-9 Mos 17” 16” 14”
9M 9-12 Mos 18” 17” 15”
1Y 1-2yrs 19” 18” 17”
2Y 2-3yrs 20” 19.5” 18.5”
3Y 3-4yrs 21.5” 20.5” 20”
4Y 4-5yrs 22” 21.5” 22”
5Y 5-6yrs 23” 22” 24”
6Y 6-7yrs 24” 22.5” 26”
7Y 7-8yrs 25” 23.5” 28”
8Y 8-9yrs 25.5” 24” 30”
9Y 9-10yrs 26” 24.5” 32”
10Y 10-11yrs 27” 25” 33”

 

3. Gowns

Size

Age

Chest

Waist

Length-shoulder to ankle

9M

9-12Mos

18"

17"

23"

1Y

1-2Yrs

19"

18"

25"

2Y

2-3yrs

20.5"

19.5"

28"

3Y

3-4yrs

21.5"

20.5"

30"

4Y

4-5yrs

22.5"

21.5"

32"

5Y

5-6yrs

23.5"

22"

34"

6Y

6-7yrs

24.5"

22.5"

36"

 

4. Skirts

Size

Age

Length

Waist

2Y

2-3yrs

9"

15"

3Y

3-4yrs

10"

16"

4Y

4-5yrs

10.5"

17"

5Y

5-6yrs

11"

18"

6Y

6-7yrs

11.5"

19"

S

7/8yrs

13"

21"

M

9/10yrs

14.5"

23"

L

11/12yrs

16"

25"

 

5. Tops

Size

Age

Length

Chest

2Y

2-3yrs

11"

20"

3Y

3-4yrs

12"

21.5"

4Y

4-5yrs

12.5"

22"

5Y

5-6yrs

13"

23"

6Y

6-7yrs

14"

24"

S

7/8yrs

15.5"

25.5"

M

9/10yrs

16"

27"

L

11/12yrs

16.5"

30"

 

6. Booties

Size

US Size

UK Size

EU Size

Length (Inch) 

Length (Cm) 

0-6 Months

0-4

0-3

16-19

4.35"

11.1

6-12 Months

5

4

20

4.75"

12.1

12-18 Months

6-7

5-6

21-23

5.5"

14

18-24 Months

8

7

24-25

6

15.2

Find the right Fit

Please follow these guidelines and use a measuring tape to be certain you are ordering the right size. Measurements in size guide are in inches and actual body measurements.

Chest

Run tape around chest just below the armhole, keeping the tape comfortably close (not too tight or loose)

Waist

Run tape around the natural waistline, (typically an inch or so above the belly button) keeping the tape comfortably close. (not too tight or loose)

Length

The length indicates the measurement of the dress from the shoulder to the hem.